Hopper Enterprises LLC, doing business as Review Baboon ("Review Baboon," "we," "us," or "our"), operates the website reviewbaboon.com and provides reputation management software and services to businesses ("Services"). This Privacy Policy explains how we collect, use, disclose, and protect information about our business clients ("Clients") and their authorized users. End consumers (such as homeowners who receive review requests from our Clients) do not directly interact with our platform and are not subject to this policy.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
1. Information We Collect We collect the following categories of information from Clients and their authorized users:
a. Information You Provide Directly
• Full name and business name
• Email address
• Phone number
• Billing information processed through Stripe (we do not store raw payment card data)
• Login credentials for third-party platforms such as Google Business Profile and social media accounts, provided during onboarding for the purpose of managing your online reputation
b. Information Collected Automatically
• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring URLs and click data
• Cookies and similar tracking technologies
c. Information from Third-Party Integrations
When you connect third-party accounts such as Google Business Profile or social media platforms to our Services, we access information from those platforms solely as necessary to provide the Services you have requested. We do not sell or share this data with unaffiliated third parties.
2. How We Use Your Information
We use the information we collect to:
• Provide, operate, and improve our Services
• Process payments through Stripe
• Communicate with you about your account, updates, and support
• Send you service-related SMS and email notifications (see Section 5 for SMS terms)
• Comply with legal obligations
• Detect, prevent, and address fraud or security issues
• Analyze usage patterns to improve platform performance
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
• Service providers who assist in operating our platform, including GoHighLevel (CRM and automation), Stripe (payment processing), Mailgun (email delivery), Sendblue (SMS delivery), and Microsoft 365 (business communications)
• Law enforcement or regulatory authorities when required by applicable law
• Successor entities in the event of a merger, acquisition, or sale of assets, with prior notice to affected Clients
4. Data Retention
We retain your information for as long as your account is active or as needed to provide Services. Upon termination of your account, we will delete or anonymize your data within 90 days unless retention is required by law.
5. SMS Communications
By providing your phone number and using our Services, you consent to receive transactional and service-related SMS messages from Review Baboon. These messages may include account notifications, onboarding updates, and service alerts.
Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any SMS message. For help, reply HELP or contact us at [email protected].
We do not share your phone number with third parties for marketing purposes. SMS consent is not a condition of purchase.
6. Cookies
We use cookies and similar technologies to enhance your experience on our website. You may disable cookies through your browser settings; however, some features of our website may not function properly without them.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of certain data processing activities
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
9. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our Services after the effective date constitutes acceptance of the updated policy.
